Warranty Policy
DAAM360 – Daam Energy Trading Co.
Introduction
This policy aims to outline customer rights and the mechanism for submitting warranty claims in accordance with the E-Commerce Law and its Implementing Regulations in the Kingdom of Saudi Arabia.
Definitions
Store/Company: Daam Energy Trading Co.
Customer: Any person purchasing a product through the store.
Product: Includes batteries (Gel/Lithium/Starter), inverters, chargers/regulators, and solar panels.
Manufacturer’s Warranty: The warranty issued by the manufacturer and included with the product card, warranty booklet, or purchase invoice.
Manufacturing Defect: A fault caused by production, materials, or software (for electronic products), and not resulting from misuse, incorrect installation, or improper maintenance.
I. Return and Replacement
Products may be returned within 3 days from the invoice date ,Products may be exchanged within 7 days, provided they are in their original packaging and free from scratches or damage.
- Used, installed, or unsealed products are not eligible for return or exchange
II. Warranty Periods by Category
| Category | Warranty Period | Coverage Scope | Exclusions |
|---|---|---|---|
| Gel & Dry Batteries | 12 months | Manufacturing defects only | Batteries under 100Ah – All motorcycle batteries |
| Lithium Batteries | 3 years | Cell/BMS defects | Misuse, incorrect installation, non-intended usage |
| Solar Panels | As per manufacturer’s certificate (e.g., 5 years product / 15 years performance) | Manufacturing defects or performance issues contrary to original warranty | Breakage, incorrect installation, impact damage |
| Inverters & Converters | 12 months | Electronic and software malfunctions of manufacturing origin | Overload, improper installation, incorrect wiring |
| Chargers & Regulators | 12 months | Electronic component failures | Overload, improper voltage connection |
III. Exclusions from Warranty
Damages resulting from misuse or incorrect installation.
Any modifications or repairs carried out outside authorized service centers.
Use of products for purposes other than those intended (e.g., using storage batteries for vehicles or generators).
Battery swelling or explosion voids the warranty immediately.
Gradual performance degradation over time (considered normal wear and tear).
Damages caused by accidents, liquids, excessive humidity, fire, high heat, dust, or breakage.
IV. Warranty Claim Procedure
The product must be returned with the original invoice.
Products are subject to technical inspection to determine the cause of the fault.
The inspection period ranges between 3 and 14 working days.
Compensation will be provided either by repair, replacement, or issuing a credit note, after deducting the usage period from the total warranty duration.
The company is not responsible for any commitments, damages, or financial losses resulting from the inspection period or product failure.
V. Transportation and Shipping Costs
The customer is responsible for all transportation and shipping costs (to and from service centers).
The company is not liable for any damages that may occur during transportation by shipping companies.
VI. General Provisions
Purchasing a product constitutes the customer’s explicit acceptance of this warranty policy.
This policy is governed by the laws and regulations of the Kingdom of Saudi Arabia, including the E-Commerce Law and its Implementing Regulations.
The company reserves the right to update this policy at any time, and continued purchase or use of products constitutes acceptance of the updated version.